Offline Booking Requests

                      Introduction
                      The following documentation aims at giving details about the steps to be followed by a Travel Agent in order to request for an Offline Booking.

                      1. Firstly, the Travel Agent can create a request in the Customer Support Portal ( For Eg: Accommodation, Flight etc.)
                      2. Subsequently, the Travel Agent will receive quotation(s) for Approval.
                      3. The travel agent may Approve or Reject the quote.
                      4. After Approval, the Customer has to provide passenger details in the portal.
                      5. Lastly, once the Customer Support Agent has processed the request, the Travel Agent can download the final reservation voucher or itinerary. 




                      The Travel Agent can login to the Customer Support Application and create Offline Requests.

                      1. Login with User ID and Password.
                      2. The Home screen would look like below:



                      3.Click on Offline Request
                      4.Click Create button
                      5. A new page opens up with fields like Title, Company and Agent
                      6. The title field is editable and the agent can title the request as say, ‘Accommodation in Antalya’ or ‘Group Booking for Flights to Antalya’
                      7. Click Proceed.



                      8. You have to input Service details like Service Type and whether or not the request is mandatory.
                      9. A mandatory request comes in picture when multiple requests are in question.

                      For Example,
                      Suppose customer requests for a Cruise Booking and also wants a drop to the port from home location, then the Cruise Booking is a mandatory request whereas the Car Rental with Driver is not mandatory.

                      In case there is no availability for Cruises then Travel agent will have to confirm with the customer whether or not he has to book the Car Rental services.



                      10. Input Service Type as Accommodation then the other fields pertaining to Accommodation shows up out of which Property Type and Destination country are compulsory.



                      11.Once we input destination country we see a field for Destination City.



                      12. Input the rest of the fields like Hotel Details, Check in and Check out date.



                      13. Other fields like : Flexible Timing, Room Count,Rooms, Special Request



                      14. Click Create




                      15. Clicking on Send Ticket would send this ticket to the Customer Support Team. 
                      16. Create Another Request would open a new window for creating further requests under the same ticket. (follow same process as indicated above)

                      After the Customer Support processes the request, quotations will be sent to the Travel agent in Portal and via Email. Here is how it looks like in the portal: 


                      Click on the Quotation (1) to expand it.

                      The Travel Agent can verify the quote and if he is satisfied then he may click Approve.

                        If the quote is not as per expectation then Click Decline. Reasons for rejection can be provided by the Travel Agent.



                      If the Travel Agent wants to download the quote he may Click Download.

                      Sometimes the Supplier states a deadline for an offer and in that case the Customer can view the date before which.


                      After approving a quote, one ought to input passengers’ details and click Save

                       

                      The Travel agent would block payment and get the confirmation from the supplier side and would provide the travel agent the final voucher for the request.


                      Once the request is processed, the agent can download voucher from the portal




                      Online Support


                      The travel agent may reach out to the customer support team via Chat



                      Inside every request, we can see a chat icon, enabling the travel agent to chat with the customer support agent.



                      Online Support


                      The travel agent may reach out to the customer support team via Chat



                      Inside every request, we can see a chat icon, enabling the travel agent to chat with the customer support agent.